Privacy Policy

Last updated: 01-Sep-2026

Vita Soul Rise is operated by SADDI TRADERS LTD. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit www.vitasoulrise.co.uk, place an order, or contact us.

1. Who We Are

Vita Soul Rise

Operated by SADDI TRADERS LTD

51 Bedford Road

Ilford

England

IG1 1EL

United Kingdom

Company number: 15215821

Website: www.vitasoulrise.co.uk

Email: Info@vitasoulrise.co.uk

SADDI TRADERS LTD is the data controller for the personal information described in this Privacy Policy, where we decide how and why that information is used.

2. Information We Collect

The personal information we collect depends on how you use our website.

We may collect:

your name;
billing and delivery address;
email address;
telephone number;
order and purchase information;
payment and transaction information;
account information, where customer accounts are available;
emails, enquiries, complaints and customer-service correspondence;
returns and refund information;
product reviews, where enabled;
marketing preferences;
IP address, browser, device and other technical information; and
website usage and cookie information where relevant technologies are used.

We only aim to collect information that is reasonably necessary for our business and the services you request.

3. Payment Information

Payments may be processed by third-party payment providers.

Depending on the payment system used, we may receive information such as your:

payment status;
transaction reference;
billing details;
payment method; and
limited fraud or verification information.

Payment providers may also process your information under their own privacy terms.

We may use payment providers and payment methods commonly used in the UK, including:

Visa;
Mastercard;
American Express;
Maestro, where supported;
PayPal;
Apple Pay;
Google Pay;
Klarna or other buy-now-pay-later services, where offered; and
bank transfer or other payment methods made available at checkout.

Payments may be processed by third-party payment providers. Depending on the payment method used, we may receive information such as your payment status, transaction reference, billing details, payment method and limited fraud or verification information.

We do not normally receive or store your full card number, card security code or online-banking login details. Payment providers process payment information under their own privacy policies and terms.

The payment methods available to you will be shown at checkout and may vary depending on your location, device, order value and payment provider availability.

4. How We Collect Your Information

We may collect personal information:

Directly From You

For example, when you:

place an order;
create an account;
contact us;
request a return or refund;
submit a review;
subscribe to marketing; or
make a complaint or enquiry.

Automatically

Some information may be collected through:

website server logs;
cookies;
ecommerce sessions;
security technologies; and
analytics tools, where used.

From Third Parties

We may receive relevant information from organisations such as:

payment providers;
delivery providers;
website and hosting providers;
analytics providers; and
fraud-prevention or security providers.

5. How We Use Your Information

We may use your personal information to:

process and fulfil orders;
take and confirm payments;
arrange delivery;
manage customer accounts;
process returns and refunds;
answer questions and provide customer support;
investigate complaints;
operate and secure our website;
prevent fraud and misuse;
maintain accounting and legal records;
manage product reviews, where available;
send marketing where legally permitted;
understand website use where analytics are enabled; and
comply with applicable legal and regulatory requirements.

We do not use personal information for purposes that are incompatible with the reasons for which it was collected unless permitted by law.

6. Our Lawful Bases

UK data-protection law requires us to have a lawful reason for using personal information.

What We Do	Main Lawful Basis
Process and fulfil orders	Contract
Take payment and arrange delivery	Contract
Manage returns and refunds	Contract and/or legal obligation
Respond to customer enquiries	Contract and/or legitimate interests
Maintain accounting and legal records	Legal obligation
Protect our website and prevent fraud	Legitimate interests and/or applicable legal requirements
Send consent-based marketing	Consent
Use qualifying existing-customer marketing, if applicable	Applicable UK GDPR basis together with PECR requirements
Use non-essential cookies or tracking where consent is required	Consent
Establish or defend legal claims	Legitimate interests and/or legal obligation

Where we rely on legitimate interests, we consider whether our interests are necessary and balanced against your privacy rights.

7. Health and Sensitive Information

You do not need to provide medical information simply to buy our products.

Buying a vitamin or food supplement does not automatically tell us that you have a medical condition, and we do not automatically treat ordinary purchase history as health data.

Please do not send us unnecessary medical records or detailed health information.

Vita Soul Rise does not provide medical diagnosis or personalised medical advice. Questions about medical conditions, medication, pregnancy, allergies, product suitability or interactions should be discussed with a doctor, pharmacist or other qualified healthcare professional.

If health information is genuinely provided and needs to be processed, additional UK data-protection requirements may apply.

8. Marketing Communications

We may send you promotional communications where we have a lawful basis and comply with applicable electronic-marketing rules.

This may include marketing:

where you have given consent; or
to qualifying existing customers under the PECR “soft opt-in”, where all legal conditions are met.

Placing an order does not automatically mean that you have agreed to all future marketing.

You can unsubscribe at any time by:

using the unsubscribe link in a marketing email;
changing your marketing preferences where available; or
contacting us at Info@vitasoulrise.co.uk.

We may keep limited information on a suppression list after you unsubscribe so that we can respect your choice and avoid contacting you again for marketing.

9. Cookies and Analytics

Our website may use cookies and similar technologies.

These may include:

necessary cookies for functions such as basket, checkout and security;
functional cookies that remember preferences;
analytics technologies that help us understand website use; and
marketing or advertising technologies, where used.

Where consent is required under applicable UK law, relevant non-essential technologies will only be activated after the required consent has been obtained.

You can find more information in our:

Cookies Policy

10. Who We Share Information With

We may share personal information where reasonably necessary with organisations that help us operate our business.

These may include:

Recipient	Why We May Share Information
Website and hosting providers	To operate and maintain the website
Payment providers	To process payments and refunds
Delivery providers	To deliver your order
IT and security providers	To maintain and protect our systems
Marketing providers	Where used for lawful marketing
Analytics providers	Where used to understand website activity
Accountants and professional advisers	For accounting, legal and professional services
Regulators or authorities	Where required or permitted by law

We only aim to share information that is reasonably necessary for the relevant purpose.

Third-party providers may act as processors or as independent controllers depending on the service they provide.

11. Delivery

We may provide delivery information to couriers, postal operators or fulfilment partners.

This may include your:

name;
delivery address;
telephone number;
email address; and
delivery or order reference.

We only aim to provide information reasonably necessary to deliver your order.

12. Product Reviews and Social Media

If reviews are enabled, information such as your review, rating and chosen display name may be shown publicly.

Please do not include private contact details, payment information, unnecessary medical information or another person’s personal information in a public review.

If you contact us through social media, we may receive your username, messages, comments and other information you choose to share. Social-media platforms also process information under their own privacy policies.

13. International Transfers

Some providers we use may process personal information outside the United Kingdom.

We will only make restricted international transfers where an appropriate legal basis or safeguard is available, where required by UK data-protection law.

This may include UK adequacy regulations or appropriate contractual safeguards.

The fact that a Vita Soul Rise product may be manufactured outside the UK does not automatically mean that customer personal information is transferred to the manufacturer or manufacturing country.

14. How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet applicable legal requirements.

Retention may depend on:

orders and transactions;
accounting and tax requirements;
returns and complaints;
customer accounts;
legal claims;
marketing preferences;
website security; and
regulatory requirements.

For example, transaction and accounting records may need to be retained for applicable statutory record-keeping periods.

When information is no longer required, we will take appropriate steps to delete or anonymise it.

15. How We Protect Your Information

We use appropriate technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse or disclosure.

Measures may include appropriate:

access controls;
administrator permissions;
website security;
system maintenance; and
restrictions on access to customer information.

No website or electronic storage system can be guaranteed to be completely secure.

If a personal-data breach occurs, we will assess it and make any notifications required under applicable data-protection law.

16. Children’s Information

Information about children is handled carefully. Our website is not intended for children, and we do not knowingly collect personal information directly from children.

If you are a parent or guardian and believe that a child has provided us with personal information, please contact us at Info@vitasoulrise.co.uk. We will review the information and take appropriate steps to delete it where required by law.

Parents and guardians should supervise any use of our products by children and consult a doctor, pharmacist or other qualified healthcare professional before giving a product to a child. This is particularly important where the child has a medical condition, allergies or is taking medication.

Vita Soul Rise does not provide medical advice or assess whether a product is suitable for a particular child.

17. Your Data-Protection Rights

Depending on the circumstances, you may have the right to:

access personal information we hold about you;
correct inaccurate or incomplete information;
request deletion of information where the right applies;
restrict processing in certain circumstances;
receive or transfer certain information under the right to data portability;
object to certain processing based on legitimate interests;
object to direct marketing at any time; and
withdraw consent where we rely on consent.

These rights are not absolute and may depend on the circumstances and applicable law.

To exercise your rights, contact: Info@vitasoulrise.co.uk

We may need to take reasonable steps to verify your identity before responding.

Requests are normally handled without undue delay and within the time limits required by UK data-protection law.

18. Complaints

If you have concerns about how we use your personal information, you can contact us at: Info@vitasoulrise.co.uk

You also have the right to complain to the UK’s data-protection regulator:

Information Commissioner’s Office (ICO)

www.ico.org.uk

You do not have to contact Vita Soul Rise before making a complaint to the ICO.

19. Third-Party Links

Our website may contain links to websites operated by other organisations.

Those websites have their own privacy practices, and we recommend reviewing their privacy information before providing them with personal information.

We remain responsible for personal information processed by Vita Soul Rise itself.

20. Changes to This Privacy Policy

We may update this Privacy Policy if our business practices, website technology or legal requirements change.

The latest version will be published on our website with a revised “Last updated” date.

Where a change requires additional notice or fresh consent, we will take appropriate steps.

21. Contact Us

For privacy enquiries, contact: